Our response to CQC – Summary We were extremely disappointed and surprised to find that the recent CQC (Care Quality Commission) audit in Q1... Read more »
Everycare Central Surrey
Home care services in Guildford, Leatherhead and Woking.
WELCOME TO EVERYCARE CENTRAL SURREY – A FAMILY COMPANY
“Friendly, personal, high quality home care”
Our response to CQC – Summary
We were extremely disappointed and surprised to find that the recent CQC (Care Quality Commission) audit in Q1 2019 led to our company receiving a rating of “Requires Improvement”, a grading that we strongly dispute. Despite the report containing only positive feedback from clients about the level of care, safety and responsiveness that we provide, their audit grading focused more on the administrative improvements that could be made by consolidating reporting systems and in improving the robustness of our internal audit processes. Despite feeling that some of their recommendations had been based on factual inaccuracies, we nevertheless had addressed all of their recommendations within a week of receiving their report, most importantly by the completion of the installation of a new consolidated reporting system; as such, we now feel confident that our processes more than meet the required regulations. Our level of service to our clients is our priority and this is reflected in the reviews we receive on the homecare.co.uk website and in the CQC report itself, where both Care and Responsiveness were rated as “Good”; as a result of the changes we have made, we would now anticipate receiving a “Good” or “Outstanding” grading for all areas of assessment. For further details, please see our detailed response here (link in place), and if you have any further questions, please feel free to call our office on 01483 536266 at any time. TO READ OUR FULL RESPONSE TO THE REPORT – CLICK HERE
Everycare Central Surrey was established by Ms Pauline Herring in 2012 and serves Guildford, Woking, and the surrounding area, including Bookham, East and West Horsley, Godalming and Worplesdon. The office is registered with both the United Kingdom Home Care Association (UKHCA) and the Care Quality Commission (CQC), which last inspected in October 2016 and granted full approval (the report is available on their web-site at http://www.cqc.org.uk/location/1-479018627).
Pauline is a Qualified and Registered Social Worker. She previously worked within the National Probation Service (as an Assistant Chief Probation Officer) in Surrey and also at Director level in the NHS within the mental health services. Throughout her career she has worked with people in need of support and has seen the challenges that vulnerable children and adults face.
This has led her to believe passionately in the rights of the physically and mentally fragile to receive compassionate and dignified care at home. In a recent interview Pauline stated, ‘I have worked in the health and social care industries for many years and have seen, at times, sub-standard levels of privately provided services. I wanted to deliver the very highest levels of support and care to our clients, and I hope that is what we now achieve.”
‘We love [the carer], she is just perfect. She’s so good with [my wife]. She works so hard and is so willing and she is a joy to have around the house. (husband of client, May 2018)
Nigel Herring (Pauline’s son) is the Registered Manager and is responsible for setting, monitoring and maintaining the high standards of care provided by the carercare workers. Nigel has 20 years’ experience in the homecare and care home sectors, which has given him a deep knowledge of the wide and varying range of needs that our clients may have. He also takes personal responsibility for the training and development of the company’s staff to ensure these needs can be catered for at the highest level.
Serena Coates (Pauline’s daughter) is the final member of the family involved in the company. Serena is a qualified accountant and, as Business Manager, takes responsibility for the company’s financial management and recruitment drives. She is also becoming more involved in care work.
All staff are carefully selected to ensure that they deliver the standard of care we would expect to be delivered to our own family should they need help and care in their homes.
Pauline, Nigel and Serena take an active interest in their community and demonstrate their commitment through their support of local charities such as GUTS and Oakleaf. Pauline is also an active member and prior President of the Guildford District Rotary Club.
Everycare in Guildford would love to hear from you, whether that be as a client or to join our team. Please contact the team on 01483 536266 for all your home care needs.
‘Everycare has been providing care for my mother for about a year and I have found them to be extremely professional, friendly and efficient. Their experience has helped me to make the right choices for my mother’s care and the staff have been excellent in everything they have done.
(son of client, June 2018)
More reviews can be seen at our Homecare.co.uk information page.
Latest News from Everycare Central Surrey
Everycare Central Surrey was very proud to be nominated and make the finalist short list for Surrey Care Provider of the Year 2018. We... Read more »
Kicking off the festive season, Everycare Central Surrey enjoyed too many pigs in blankets and mince pies. It was so lovely to see so... Read more »